DIRTT Environmental Solutions is an international construction company based out of Calgary, AB. They're unique in their sustainable approach to design and construction. A sort of lego technology for interior design.
DIRTT integrates a slick user interface called ICE into the planning process. This 3D imaging software eliminates the rendering and mock-up process, allowing clients a virtual walk through of the final product before construction begins.
With lots happening on the customer-facing end, it was easy for the design and organization of their intranet to fall behind.
HAWK was brought in to clean up their intranet, with a focus on on-boarding new Distribution Partners.
DIRTT has an intranet setup to support all their moving parts. Over time, this site had gotten messy.
The goal was to help clean it up through a re-design from the context of Information Architecture.
Through discussion with the client, we identified three distinct users of the site and concentrated our efforts on the needs of those users.
1) NEW Distribution Partners
2) EXISTING Distribution Partners
3) DIRTT Employees / Internal stakeholders
We started by tearing the site apart. We sorted the labels through a card-sorting exercise and then turned that into a flow-chart. We compared our findings with that of a card sorting exercise facilitated with the internal stakeholders.
This kind of mental-map helps to address user needs. Colour codes refer to different types of user.To fully understand the issue and to address user needs, we like to put user pain-points into a matrix.
Concepts are presented to the client in a low-pressure medium; wireframes are a super comfortable way to toss around an idea